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I had an “opportunity” to visit a Govt Hospital’s Emergency & Trauma Center (ETC), the other day, with a patient suffering from renal pain. I rushed the patient directly to the on-duty doctor’s room, not knowing the (ETC) protocols. There were 2 doctors therein, busy with non-critical patients.
I presented my patient to the one sitting on this side of the desk, sipping his tea (& biscuits) like a ROUTINE duty. The first question he asked (rightfully) was to produce him the PARCHEE (پرچی) that a patient or his relatives should collect from registration office even before stepping into the doctor’s clinic.
I apologized for my unawareness of the procedure and assured him to have it obtained in a while and requested him to attend to the patient in the meanwhile. He rudely insisted for registration slip (PARCHEE) before he even talked to the patient. And, he returned to his biscuit-munching!! The patient couldn’t remain a patient anymore and resort to yelling at the doctor (out of his frustration, obviously due to pain).
The senior doctor, sitting on the other side of the table appeared to be very possessive about his colleague and warned me to silence my patient or else HE TOO KNEW HOW TO SCREAM. I am all praise for another patient’s guardian who requested the doctor to attend to my patient instead of his. Funny enough, the “senior” doctor (MO by designation) obliged his request BEFORE PRODUCTION OF PARCHEE… ( if it was possible to do so, why not when I requested, that too very humbly).
I must admit here that patient’s (a qualified ACCA) attitude at that particular moment was not appreciable (no doubt due to the unbearable intensity of pain and…). Simultaneously, I must highlight the doctor’s unprofessional dealing with the matter. I wonder if along with medical education and training, doctors are at all trained to handle unexpected human behavior at the time of such emergencies??
If yes, I find no difference between a patient’s anger due to his conditions and an arrogant doctor due to his position, despite his training. If “NO”, I request authorities to give a thought to such a training (since treatment starts with a doctor’s presentable personality and manners, before anything else)
We cannot easily educate the whole nation as to how to behave in such circumstances but can we train a fraction of the doctors to keep their cool always and manage things smartly, respecting their own profession?
